Huachuan Group was established in 1996. It is a comprehensive group enterprise with diversified industrial operations. Its business areas involve real estate development, high-star hotels, high-end catering and clubs, health management, hot spring clubs and other industries and projects. Investment and operation, there are currently more than 3000 employees.
huadi yuhao property belongs to huadi yuhao holding group and was incorporated on may 7, 2013 with more than 40 employees.
the Beishan project in this cooperation is one of the key investment promotion projects of Fuling district government of Chongqing, including 70000 square marriott five-star hotels (international five-star hotels), 30000 square health hot spring towns, 100000 square hot spring theme commercial centers, 5 schools and 2 medical institutions. The project covers an area of 6000 mu and plans to build a world-leading 3 million square pastoral ecological new city, integrating 25000 mu of native forest land and 3000 mu of Guanlan lake golf. Among them, Yu Lin Jiangshan. Jiangshan No.1 project includes villas, garden villa-style residential properties, and characteristic commercial streets. The first batch of units and one bid section are scheduled to be handed over on September 26, 2015, and a set of property management software system is urgently needed to match it. After more than a month of examination and evaluation of the company and system functions, Huadian Yuhao finally chose Nuo Huai as its partner from three bidding enterprises.
aiming at the actual business needs of huadi yuhao, nohuai software provides nohuai cloud property management advanced service including charge management, customer service service, system management, basic data management, engineering property management and other functions, involving property management fee, water and electricity meter reading, public share sharing, deposit collection and refund, foreign operating income, decoration management and charging, reporting for repair, the contents of material warehouse management, equipment maintenance management, engineering services, short message fee reminder and blessing were launched in September 2015 and have been operating normally.
in order to ensure the smooth handover of Jiangshan no 1 project, nohuai completed the arrangement of system deployment and system initialization within 2 days, and actively cooperated with huadian yuhao to carry out pre-handover drills. at the same time, employees of customer service department, finance department, administration department, engineering department and order department were arranged to carry out centralized operation training before going online, achieving good results.
when receiving the house, some owners found that the charged real estate area was inconsistent with the actual real estate certificate. after investigation, it was because the real estate area data submitted by the sales staff of the sales department was the previous sales data, and the actual acceptance area had some changes, so they modified it in the system in time. For customers who have already charged fees, the cost difference caused by the area was calculated, corrected in the system, and the details were listed to the owner for more refunds and less compensation.
regarding the property management fee, at first the property management fee was charged according to the fixed unit price of three types of villas, garden houses and commercial properties. later, due to the feedback from the owners, the residents on the 1st and 2nd floors of garden houses were adjusted to charge 0.3 yuan/m2 less elevator fee. At this point, since a portion of the property management fee has been collected in advance, the overcharged portion is settled in the system and returned to the owner's account to become advance payment to offset the later property management fee .
regarding water and electricity sharing fees , as there are several different types of properties in the community and the occupancy rate varies from building to building, the rules for sharing fees have not been clearly determined at the beginning. After negotiation, the utilities that were later designated as public utilities were allocated according to each building. the allocation amount was different for each month , and the number of households allocated also changed. the toll collector can manually allocate them after charging, or the system can be set up to automatically calculate and allocate them.
in the repair process, the group's chief financial officer requires the maintenance personnel not to handle the money, thus having strict requirements on the process of repair and maintenance charges. the division of responsibilities is clear. the customer service personnel receive the repair and pay a return visit. the maintenance personnel carry out the repair, and the toll collector collects the repair service fee. the specific process is as follows: after the customer service personnel receive the repair and dispatch, print the dispatch, the maintenance worker takes the dispatch order for on-site maintenance. After the maintenance is completed, the owner signs the dispatch order to confirm the cost. The maintenance worker brings the dispatch order signed by the customer back to the front desk customer service clerk. The customer service clerk enters the system for receipt processing. The toll collector collects the maintenance service fee from the owner according to the entered data. The customer service clerk pays a return visit to the owner according to the repair application record. This is a relatively traditional repair and repair process . the system itself supports this process. only the authority of the charging link needs to be restricted to the toll collector, and the authority of other steps can be assigned according to responsibilities .
the property management fees and coupons subsidized by the developer to the owner need to be deducted in the property management fees, and export details and summary reports to settle with the developer. There are also commercial rental and property management fees; and management fees for unsold properties and parking spaces.
Although there were some twists and turns in the whole process, it was handled in a timely manner and solved smoothly. Finally, it took no effort. In the process of on-line and later operation and maintenance, the communication between the two sides is smooth, and the customer's detailed requirements and system functions are also supported. Customer satisfaction is our greatest wish and goal. Nuo Huai's philosophy is to help customers succeed, and customers' success is our success!
Due to the temporary notification of the pick-up time 2 days in advance, to catch the Mid-Autumn Festival to receive the owner to pick up the room, there are some preparations in place, Nuohuai software engineers gave up the holiday, just to complete the commitment to us, online escort to support our pick-up work, in case of emergency, let us feel at ease, the system is very easy to use, chose Nuohuai is the right decision.
