CITIC Property is located in Zunyi City, Guizhou Province. The company was registered and established in 2005. Its main business covers asset operation and management, parking lot investment and operation management; housekeeping services; cleaning services; greening services; safety management services, etc. Is a comprehensive service capabilities of professional property management enterprises.
Customer Profile
Customer Demands
the software to be purchased this time is Guiyang party school property service center, which belongs to a public institution. it attaches great importance to data confidentiality and security performance. in addition, it focuses more on property service in software function, aiming to provide a more convenient and fast learning and living environment for school students and teaching staff.
- focus on managing the reporting and repair of students' and faculty members' dormitories, providing standardized reporting and repair channels, and opening up convenient reporting and repair paths. Through the mobile terminal online submission of repair applications, follow-up repair business processing progress and the whole process of supervision, service evaluation can be carried out for the final processing results.
- register and handle complaints and suggestions from students, teaching staff and other roles, open online feedback channels, follow up the progress of complaint handling in real time and reply to the submitters with relevant feedback results, collect users' satisfaction with the handling of the matter, and fully implement the ability to improve the satisfaction of campus property services.
- standardize the management of conference room resources in the school, manage the appointment and replacement of major conference rooms in the campus, ensure the reasonable arrangement and utilization of conference room resources, and avoid resource conflicts and waste of resources.
Nuowai Programme
nuohuaiyun property management can provide a one-stop comprehensive service plan for the school logistics business, strengthen the service connection between property management and user groups, break the traditional barrier of "emphasizing property service over user experience" in property enterprises, and enable the development of property management business to be visualized. users can supervise in real time and give real feedback on the business processing results. For the procurement needs of CITIC Property this project, Nuohuaiyun Property Management has drawn up a corresponding solution.
- Nuohuaiyun Property Management has the business ability of flexible management, can adapt to the management of different business requirements of the project, and can combine the procurement modules on demand into a personalized management scheme, which is more cost-effective.
- for the reservation management of conference room resources, due to the customer's consideration of data confidentiality, the regular small program conference room reservation scheme is not adopted. instead, the information related to conference room and personnel reservation is managed by using the system to customize forms. users can customize form categories, fields, form styles, etc. to adapt to various business scenarios.
- for the management requirements of reporting for repair and complaint suggestions, nohuai cloud property management can provide one-stop visual business processing process supervision, and support the customization of the entire work order process, with high flexibility. Subsequent related task orders will automatically determine the conditions and provide relevant guidance through the set workflow, which can meet the needs of different scenarios of customer business to a greater extent. Online application submission, visualization process supervision and service completion evaluation supervise the development of property services across the board. At the same time, Nuohuaiyun also integrates mobile app office for business personnel into an integrated management system, so that the tasks of all employees in all positions can be effectively supervised.
Project Summary
this citic property project was recommend by cooperative customers. the two sides had a good foundation for cooperation at the beginning, and the products of nohuai cloud property management have certain advantages in terms of product functions, software prices and supporting services. the promotion of this cooperation is relatively fast and smooth. For some customer feedback about the details of the applet menu button, the Nuohuaiyun team also promised to respond and solve it as soon as possible. At the same time, in order to promote the better implementation and launch of the project, Nuohuaiyun sent professional after-sales colleagues to the project site to carry out preliminary data sorting, system sorting and training work, greatly improving the efficiency of preliminary system sorting work and achieving satisfactory results for customers.
Customer Evaluation
The function of Nuohuai Logistics is very perfect, which solves our work management problems very well. The custom work order system can support us to build work orders for various business scenarios more flexibly and better meet the process requirements of multiple scenarios and multiple businesses.
吴先生
中信物业工程部
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