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According to the official website of Chengdu Housing and Urban-Rural Development Bureau, in order to safeguard the legitimate rights and interests of all parties in property management in accordance with the law, efforts should be made to solve outstanding problems such as asymmetric information of property services, non-disclosure of fees, and inconsistency of quality and price, and strive to realize "the property has achievements, the community has changes, and the owners have perception", the Chengdu Municipal Bureau of Housing and Urban-Rural Development issued the "Implementation Opinions on Establishing and Improving the Dual-exposure Mechanism of Property Services and Creating a Sunshine and Mutual Trust Market Environment" (hereinafter referred to as the "Opinions").

the opinions clearly state that through the establishment and improvement of the "double exposure" mechanism with "exposure services and income and expenditure" as the main content, the property management related matters that should be publicized according to law should be "exposed to the sun". the forms and carriers of publicity are rich and diversified, standardized and efficient; the relevant subjects of property management have a full and symmetrical understanding of the key information of property services; the owners' right to know, participate and supervise are fully guaranteed, and the supervision of property services is orderly, tangible and effective. constantly enhance the owners' sense of achievement, happiness and sense of security.

by the end of 2022, a total of part of the operating income income and expenditure, the income and expenditure of the remuneration-based property service funds, and the key links of the property service under the contract system will be fully open and transparent. The system of "two supervisors and one meeting" has basically taken shape. "Warm heart and do practical things" has become a common practice with obvious results. By 2023, a normal mechanism will be formed for service and revenue and expenditure, the quality of property services and the satisfaction of the masses will continue to improve, and a mutually trusting subject relationship and a sunny and transparent market environment will gradually take shape.

the main contents of the "double drying" mechanism mentioned in the opinions are:

public drying of income and expenditure, let the masses clearly consume

(I) share part of the operating income "truthfully".

use the places, roads, parking spaces, spaces and facilities jointly owned by the owners according to law for operation (including but not limited to elevator front room and car plane or audio and video advertising operation, outdoor public space lease, shared parking space operation, facilities and equipment room lease, the income and expenditure of all income generated by the operation of express cabinets, self-service shopping cabinets and other venues) shall be disclosed to the owners in accordance with the law, at least once every six months, and the publicity period shall not be less than 30 days. The disclosure should include operating items and income, operating costs and expenses, operating income and distribution, current balances, accumulated balances, etc.

(II) fee-based fund income and expenditure "standardized".

For property projects that implement the system of remuneration for property service expenses, the property service enterprise shall disclose the annual budget and final accounts of the property service funds and the income and expenditure of the property service funds to the owners' meeting or all owners, and publicize them at least once every six months for a period of not less than 30 days. The public content shall include the current property service fund income budget, expenditure budget, actual income, actual expenditure, the remuneration drawn by the property service enterprise according to the contract, the current balance of the property service fund, the accumulated balance. Among them, the expenditure budget and actual expenditure should be in accordance with the relevant policy provisions or property service contract agreement, detailed capital expenditure accounts and expenditure details. If the property service contract stipulates that the annual budget and final accounts of the property service funds and the income and expenditure of the property service funds shall be audited, it shall be disclosed to the owner within 7 days after the audit report is issued.

(III) lump-sum expenses "classified".

in the property project where the property service fee is contracted, if the property service fee standard is to be adjusted and all or part of the common operating income is used to make up for the insufficient property service fee according to the property service contract, the property service income, cost and profit shall be voluntarily disclosed to the owners' meeting or all owners. For the prevention and control of the new coronary pneumonia epidemic, the classification of domestic waste, the maintenance of elevators and fire-fighting facilities, the monitoring of water quality and the cleaning of water tanks, the removal of construction waste and other expenses related to important facilities and equipment, major safety issues, key livelihood work and key links of property services that the masses are most concerned about, property service enterprises shall take the initiative to disclose to the owners' assembly or all owners. Encourage other property projects that implement the contract system to proactively announce the cost of property services to the owners' assembly or all owners.

Public exposure service to allow people to live in peace of mind

(I) the performance of the contract "regular exposure".

further unblock the supervision path of the owners on the performance of the property service contract, establish the quarterly report and annual report system of the property service, and actively and truthfully report the property service work to the owners through the publicity column, wechat public number, owner wechat group and other channels. The quarterly property service report shall include the operation and maintenance of facilities and equipment, environmental maintenance and greening maintenance, order maintenance and safety management, complaint handling, and acceptance of owners' service needs. The annual property service report shall also include the implementation and results of owners' satisfaction survey, the allocation of property service personnel, and property service charges. Encourage the preparation of property service reports in intuitive and concise forms such as graphic posters, H5 and short videos.

(II) property services work "on site".

recruit a group of owners, party members and "expert" owners with corresponding professional backgrounds who are enthusiastic about the public affairs of the community to serve as "voluntary supervisors" in the property community to explore the implementation of the "two supervisors and one meeting" system. Establish a normal supervision system for property services, sort out the management service priorities and standard requirements of key parts, important facilities and equipment, and key positions according to the property service contract and relevant norms and standards, form a "property service understanding card" and make it public on the wall in relevant areas, and guide the owners and their voluntary supervisors to supervise the property services in an effective and orderly manner; Establish a supervision system for key links of property services, through activities such as "Facility Maintenance Site Supervision Day", "Greening Maintenance Site Supervision Day" and "Emergency Drill Site Supervision Day", the owner's voluntary supervisors with corresponding professional background are invited to participate in the site. Regularly organize and hold "property affairs communication meetings", invite representatives of the owners and community committees to participate, and the person in charge of the property project and members of the industry committee report the development of property services and the work of the industry committee to the owners respectively, the owner's obligation supervisor shall report the supervision situation and listen to the owner's opinions on the property affairs.

(III) warm-heart material management practical "bright brand".

insist on asking for the needs of the people, asking for the plans of the people, and asking for the effects of the people. on the basis of fully soliciting the opinions and suggestions of the owners, the owners' committee and the community, focus on the areas that the owners are most concerned about in their daily life, and determine and do a good job in a number of community livelihood facts that "the owners are urgent and anxious. Clarify the specific promotion plans, measures and objectives of each practical matter of people's livelihood, set up a "warm heart property management and practical matter" bright card supervision column in a prominent position in the property service area, adopt the method of "publicity on the column, bright card supervision and delisting" for the determined practical matters of the community, and timely and actively disclose the time node, processing progress, current status and work results of relevant practical work to the owners, and actively accept the supervision and inspection of the owners.

The Opinions also mentioned that a number of "sunshine mutual trust, openness and transparency" demonstration projects should be determined in Chengdu. On the basis of the cultivation of demonstration projects, a set of "double exposure" work experience is summarized, a set of "double exposure" reference templates is compiled, and a set of "double exposure" working mechanism is formed, promotion in Chengdu.