What is the relationship between the property service enterprise and the owner?

The property service enterprise is jointly hired by the owner to manage the common parts of the community and the common facilities and equipment, and the owner and the property service enterprise form an equivalent exchange relationship in which the property service enterprise provides services and the owner pays for the services through the signing of the property service contract. This shows that the relationship between the owner and the property service enterprise is not the relationship between the master and the servant, the management and the managed, but the contractual relationship formed in accordance with the market rules, based on the principle of equality and voluntariness, and based on the property service contract. Generally speaking, it is the relationship between sale and purchase. Buying means that the owner pays the property fee to purchase the property service, and selling means that the property enterprise provides the service with the quality and price. Matching the quality and price requires that the services provided by the property company match the fees paid by the owner, and provide services in accordance with the content and standards agreed in the property service contract. The contents of the property service contract, such as what services the property service enterprise should provide, what standards the service should meet, and how much the property service fee should be paid, should be determined through equal consultation on the basis of voluntariness of both parties.

Article 4 of the Regulations stipulates that the relevant entities of property management shall abide by the market rules of property services with consistent rights and responsibilities, consistent quality and price, fair and open, maintain the market order of enjoying property services and paying according to law, and optimize the market environment.

In real life, we often see the scene of the owner and the property management company raging, and conflicts often break out, so how to deal with the relationship between the two.

Both "property management enterprises" and "owners" are products of the market economy and are still in the stage of growth and development. Under the current national conditions and the current legal framework, under the difference of economic interests between property management enterprises and owners, various property management problems, contradictions and disputes appear frequently, which is inevitable. Therefore, properly handle the relationship between property management enterprises and owners, in order to effectively promote the formation and development of a harmonious society.

To be clear, The relationship between property management companies and owners is not antagonistic. Property management enterprises are established to safeguard the common interests of residents in the community, and their main responsibility is to provide property management and maintenance services. The owner is the object and partner of the property management enterprise service, and the owner has higher requirements for the quality and timeliness of the service provided by the property management enterprise. Under normal circumstances, property management companies and owners should perform their duties, give full play to their advantages, and protect the public interest, and establish a good cooperative relationship through communication, close cooperation and mutual understanding. Only the real cooperation between the two sides can achieve the goal of maximizing the effect of property management and optimizing the quality of life of the owners.

At the same time, property management companies also need to deal with multiple relationships.

1 Property management enterprises should handle the relationship with developers
property management enterprises can deal with the relationship with developers from the following aspects
1.1 early intervention
Property management, as the last link in the entire real estate development and operation process, mainly refers to the management services after the property is completed and put into use. However, more and more facts and experiences show that early intervention plays a great role, such as improving property planning and design to avoid congenital defects of property; Supervision of real estate construction, installation and construction quality, convenient for future property management services, etc.
1.2 pre-property management
The content of pre-property management is very extensive, including handling property management services with developers, designing management models, formulating management plans and pre-management protocols and management systems, establishing property files, and establishing owner files, wait. All these work needs to be carried out smoothly on the basis of the cooperation between property management enterprises and developers. With the help of this initial stage of cooperation, property management enterprises should strive to form a mutually beneficial and win-win relationship with them, especially for the problems left over by the quality of engineering construction, they should cooperate closely, communicate effectively, and do a good job in rectification and reform from the standpoint of balancing the interests of construction units and owners, so as to make the owners enjoy and feel the management results brought to them by property management. In order to lay a good foundation for the relationship with the owners in the future.

2 Property management enterprises should deal with the relationship with the owners' committee
The owners' committee is an executive body of the owners' assembly elected by the owners' assembly or the owners' congress in the property management area and composed of owners' representatives. In the daily autonomous management of the community, the owners' committee plays an important role. my country's "Property Management Regulations" clearly endows the owner committee with corresponding responsibilities, and stipulates that the property management company has the obligation to actively inform or contact the owner committee in related management service activities. Therefore, the property management enterprises should establish a regular contact mechanism with the owners' committee, so as to have daily contact, negotiate and handle the relationship well. For example, a property management enterprise can ask the owners' committee to assist in management, submit major management measures to the owners' committee for deliberation, and strengthen communication: of course, the owners' committee also has the right to review the management plans and major measures of management services formulated by the property management enterprise, and has the obligation to assist the property management enterprise in fulfilling the property service contract and carrying out the service work.

3 property management enterprises should handle the relationship with streets and neighborhood committees
In social life and community management, the government plays an indispensable role. The community is a part of the community, therefore, it is necessary for property management companies to handle the relationship with the streets and neighborhood committees. It is for this reason that Guangdong Province stipulated the relevant responsibilities of the government when formulating the "Guangdong Province Property Management Regulations. For example, Article 5 of the Regulations on Property Management of Guangdong Province stipulates that sub-district offices, township people's governments, and the real estate administrative departments of the district and county people's governments where the property is located shall provide guidance and assistance to the establishment of owners' assemblies and the election of owners' committees, and coordinate the handling of property. Disputes in management. Residents' committees and villagers' committees shall provide assistance and cooperation. These regulations show that grass-roots government agencies have an important role in property management. Moreover, according to historical tradition, China's grass-roots government has been deeply involved in social management for a long time, even known as the so-called "omnipotent government. Although in the process of reform, the functions of the government will be more and more restricted, and there will be a trend of "retreat", but for a long period of time, the degree of government management and intervention in the community will still maintain considerable depth and breadth. Therefore, property management enterprises in the service process, pay attention to fit with the government, with the help of government strength and role, do a good job in property management and services, there is a greater effort as space.

4, how to build a good relationship between property management enterprises and owners

to build a good relationship between property management enterprises and owners need to do the following:

1. Communicate in a timely manner. Property management companies should actively answer the owners' questions and concerns, respond to the owners' suggestions and complaints in a timely manner, seek the owners' opinions and suggestions, and adopt the owners' reasonable opinions.

Communication is the transfer of information and emotions between individuals or groups in order to understand each other. It is essential to increase feelings, resolve differences and reach consensus. Communication is two-way, but in property management activities, as a service provider, property management companies have the responsibility to actively communicate and establish communication mechanisms. In all aspects and processes of providing services, it is necessary to train employees' communication awareness and communication skills, strive to establish a financial relationship with the owners, improve the owners' satisfaction with property services, and build a harmonious atmosphere. To sum up, the formation of good relations between property management enterprises and the majority of owners is an important condition for us to reduce management costs and improve service efficiency. This good relationship requires property management companies to proceed from many aspects and systematically advance. In the new era, property management enterprises can make good use of modern technologies. for example, intelligent property management system the owner applet is the bridge and tool for the owner to communicate with the property management enterprise. the property enterprise can publish the information announcement on the applet for the owner to read. Owners can also reverse through small procedures for property management companies to provide advice, complaints, etc.

2. Improve the quality of service. Property management companies should strengthen training and assessment, improve the service awareness and skill level of employees, and timely repair the facilities and equipment in the community to ensure that the community environment is clean, safe and hygienic. In the service to achieve quality and price. Owners should actively cooperate with the daily management and service work of property management enterprises, pay property management service fees on time, and care about the construction and development of the community.

3. Strictly enforce the rules and regulations. Property management companies should strengthen the supervision of owners' violations, abide by national, local governments and relevant laws and regulations, perform their duties in strict accordance with rules and regulations, and be fair, transparent, and not biased.

4. Normalized participation in community building activities. Property management companies should join community organizations, further build a communication bridge between the owners' committee and the property company, enhance the owners' sense of participation, and regularly organize colorful community construction activities to create a good community cultural atmosphere.

In short, property management companies must focus on the satisfaction of owners, give full play to their advantages, continuously expand their influence through continuous service and communication, and establish a good relationship with owners.